Dialdeskindia

Name	:	dialdeskindia
Website	:	Visit Website
Blog	:	Visit Blog
Social Links	:

About Dialdeskindia

Dialdesk started in 2008, with the aim to provide customer service solutions to businesses at an affordable cost. It is a unique and one of its kind �Pay as you Go� customer service solution. This is a perfect amalgamation of IVR, Dialer, 24/7Human support, Omni channel enabled suite in an AI enabled environment. The entire product is hosted on cloud which makes it a powerful customer service tool. With primary focus on delivering the best customer experience for SME�s and MSME�s who are into the business of product & Services where the call flow is less and don�t want to invest in a full-fledged call center services, Dialdesk drives the complete �customer lifecycle management� for its clients with thorough focus on delivering customer experience par excellence.

How to manage the customer experience post-sales?

Dialdeskindia22 Dec, 2023Technology

The buying experience often gets the most attention in customer service. Conversions are the name of the game for most businesses, so it would make sense that importance is placed on the process leading up to a purchase. For example, retail brands focus heavily on ensuring that sales associates help shoppers find the right sizes, greet guests warmly, create quick and easy checkout processes, and include thoughtful touches like water bottles in change rooms. These are all important components of a great customer service experience, but so are the processes that take place after the fact. Indeed, the post-purchase experience can be just as important, if not more so, in securing customer loyalty. Customers want to feel that they are important even after they have handed over their money. So, how do you ensure you make your clients and customers feel valued after they?ve purchased something from your company? Here are a few strategies that can help.

5 ways to Increase Conversion With Customer Service Experience

Dialdeskindia22 Dec, 2023Technology

Providing a stellar customer experience has been a cornerstone of business practically since spending and consumption have existed. However, now that the business landscape is growing increasingly competitive and companies are competing for customers? attention more than ever before, delivering a great customer experience is even more important to increase conversions. Here are some ways you can boost your conversions by keeping customers satisfied: Focus On Customer Lifetime Value: A significant part of increasing conversions is promoting customer loyalty ? and, concurrently, customer lifetime value. Customer experience is closely linked with this, as 64% of companies rate customer experience as the best tactic for improving customer lifetime value.

Customer Service CRM

Dialdeskindia22 Dec, 2023Technology

We recognize the vital role that Customer Service CRM (Customer Relationship Management) plays in the modern business landscape. Our CRM solutions are designed to empower businesses with the tools and technology needed to cultivate strong, lasting relationships with their customers. With our customizable CRM systems, businesses can effectively manage customer data, track interactions, and gain valuable insights into customer preferences. Our CRM solutions offer seamless integration with various communication channels, ensuring that every customer interaction is enriched with data and insights, leading to more personalized and effective customer support.

What is the best time to contact your leads?

Dialdeskindia22 Dec, 2023Technology

Research shows that 69% of buyers accepted a call from new salespeople in the past 12 months, and 27% of sellers admit that making phone calls to a new contact is extremely effective. Did you know that asking between 11?14 questions during a lead call will translate to 74% greater success? Lead response time is quickly becoming the most powerful determiner of successful contact, conversions, and even bookings and closes for agencies operating in the B2B space. The longer you take to contact a lead after they request information or a demo, the less likely you are to close that deal.

Customer service: Is �underpromising and overdelivering� worth the effort?

Dialdeskindia22 Dec, 2023Technology

Put yourself in the customers? shoes. How do you gauge the quality of service a company gives? What makes a customer experience an excellent one? Would you consider a normal, vanilla transaction a high-quality service? In whatever facet of customer service, it?s often advised for businesses to underpromise and overdeliver. Underpromising sets the bar of expectations low for customers; overdeliver, means going beyond what is asked. When applied, simple requests become memorable moments; customers become more satisfied because of the positive customer experience. But is this practice worth the effort for your call center?

Amazon Checkout Abandonment: Causes, Impacts, and Solutions

Dialdeskindia07 Sep, 2023Business

All online merchants are affected by the problem of checkout abandonment, including Amazon, one of the biggest e-commerce websites in the world. Checkout abandonment is the act of beginning the Amazon checkout process but then choosing not to complete your transaction. This incident, which may have a number of origins, may have an impact on customers as well as Amazon itself.

D2C Checkout Abandonment: Understanding the Challenges and Solutions

Dialdeskindia07 Sep, 2023Business

Direct-to-consumer (D2C) brands have gained significant adhesion in recent years, offering unique products and customized shopping experiences. However, like any e-commerce business, D2C brands also face the defiances of checkout abandonment. When customers fail to complete their purchases during the checkout process, it can hamper with the revenue growth and customer acquisition efforts.

Disadvantages of Checkout Abandonment: The Impact on E-commerce Businesses

Dialdeskindia07 Sep, 2023Business

Checkout abandonment is a common challenge faced by e-commerce businesses that can have several disadvantages. When customers initiate the checkout process but do not complete their purchase, it can negatively impact a business?s conversion rates, revenue, and customer experience. One of the primary disadvantages of checkout abandonment is a decrease in conversion rates. Abandoned checkouts represent missed opportunities to convert potential customers into paying customers.

Abandoned Checkout Emails: Effective Strategies to Recover Lost Sales

Dialdeskindia07 Sep, 2023Business

Abandoned checkout emails, also known as cart abandonment emails, are an important tool in the field of e-commerce businesses. These emails are sent to customers who have started the checkout process but left without completing their purchase. By reaching out to these potential customers, businesses have an opportunity to recover lost sales and persuade them to return and complete their transactions.

What Is a Good Checkout Abandonment Rate? Benchmarks and Industry Standards

Dialdeskindia07 Sep, 2023Business

Regulating a good checkout abandonment rate can be a challenging task for e-commerce businesses. The ideal abandonment rate rests on various factors, including industry, target audience, and specific business objectives. Checkout abandonment rate is the percentage of customers who initiate the checkout process but do not finish their purchase. It is measured by dividing the number of completed transactions by the number of initiated checkouts, subtracting the result from 1, and multiplying it by 100 to get the percentage.