Jindal X
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About Jindal X
Founded in 1999, JindalX, part of the $30 billion OP Jindal Group, is a global outsourcing company delivering exceptional customer experience (CX) solutions for businesses worldwide. We’re the dreamers, creators, and innovators with a vision to help our partners and people achieve exponential outcomes. We embrace the power of automation, follow a data-driven approach and harness human potential to provide our partners with the best CX. JindalX has served over 100 clients, including fortune 500 companies across 8+ industries like healthcare, financial services & insurance, real money gaming, edtech, and ecommerce, among others, in over 15 locations globally. We are currently present in seven locations across India and the US and provide customer experience solutions in multiple indigenous and foreign languages; our aim is simple: To be your Outsourcing partner for exceptional CX.
What is Customer Churn and How to Measure It
A customer’s decision to discontinue using your product or service is called?customer churn, aka customer attrition. Ultimately, they’ve decided?they no longer want to be your customers for whatever reason. Losing customers can be a costly issue in many industries. The costs of obtaining new consumers are typically substantially higher than those of retaining existing customers. Customers tend to be more cautious with their spending and prefer to buy from reputable brands.
How to Set Up a Call Center for Manufacturing Industry
A recent report by Forrester states that 73% of customers consider buying from businesses who value their time while taking good care of their needs providing exceptional customer experience. In this competitive and technologically changing manufacturing marketplace, developing customer trust and building strong relationships is no less than a luxury to your business. A well-set up and efficiently running call center can add a highlight, for your potential customers, being a game changer. This will not only provide you with an exceptional customer service, but will all boost customer satisfaction and loyalty. However, setting up a call center for your manufacturing business is quite crucial which will require some planning and carefully assisting quality.
5 Customer Experience Blunders and How to Fix Them
Customer experience (CX) is no longer a buzzword; it’s the battleground where brands win or lose. In today’s hyper-connected world, the path to customer satisfaction is littered with potential landmines – missteps that can transform loyal patrons into disgruntled ex-fans. But fear not, intrepid CX navigators! This blog equips you with a map to avoid these common blunders and guide your customers towards a journey of delightful satisfaction.
Business Process Services: Everything You Need to Know
In the dynamic landscape of US /USA business, companies are constantly seeking ways to improve efficiency and focus on their core functions. One effective strategy they employ is outsourcing non-core tasks to specialized service providers known as Business Process Services (BPS) providers. Business Process Services involves delegating specific business functions, such as finance, human resources, customer service, and IT support, to external service providers. These providers, known as BPS providers, handle these tasks on behalf of businesses, allowing them to concentrate on their core activities and strategic objectives.
How Customer Trust Act as a Long Time Capital in BFSI Sector
Customer trust is a key factor in many aspects, be it business, personal, familial, or professional. This idea easily transfers to the banking and financial services industries. In this situation, a brand’s legitimacy and dependability play a crucial role in determining how confidently a customer entrusts an institution with their money, savings, and investments. Building trust is more important in the financial sector than it is in any other because of the elevated stakes that clients have, both financially and emotionally.
50 Customer Service Stats You Need to Know In 2024
The world of customer service – where staying ahead of the curve is not just advantageous; it’s a strategic imperative. As we step into 2024, the position of customer service is evolving at an unprecedented pace, driven by shifting consumer expectations, technological advancements, and the ever-growing importance of exceptional customer experiences.
Mastering Business Process Outsourcing (BPO): A Comprehensive Guide
In the rapidly evolving world of business, organizations seek innovative solutions to enhance efficiency, reduce costs, and stay competitive. One such transformative strategy that has gained prominence is Business Process Outsourcing (BPO). In an era marked by globalization and technological advancements, BPO has evolved beyond a mere cost-saving strategy to a transformative force driving efficiency and innovation. From understanding the fundamental concepts and types of BPO to exploring its benefits, industry trends, and the integration of cutting-edge technologies like Robotic Process Automation (RPA) and Artificial Intelligence (AI), this guide aims to demystify BPO complexities.
The Simplified Art of Emotional Intelligence in Customer Service
In the realm of customer service excellence, the strategic application of emotional intelligence emerges as a critical differentiator. Recent statistical insights by ResearchGate underscore the substantial impact of emotional intelligence on customer satisfaction, revealing a noteworthy upswing of up to 30% in customer loyalty metrics for businesses that prioritize this essential aspect. As we navigate the intricate landscape of emotional intelligence in customer service, this blog aims to dissect its relevance and provide pragmatic insights tailored for professionals seeking to elevate their customer interactions with a discerning approach.
A Comprehensive Guide to Contact Center Services: Mastering Call Centers
In today’s fast-paced world, customer interaction isn’t confined to face-to-face conversations. The modern business landscape thrives on multi-channel engagement, and at the heart of this lies the contact center. This bustling hub isn’t just a place for phone calls anymore; it’s a dynamic symphony of emails, chats, social media messages, and more, weaving together the intricate tapestry of customer experience.
Strategies for Exceptional Customer Service
Did you know? 80% of customers consider their buying experience as important as the product or service of any business. Moreover, in today’s highly competitive and changing business market, exceptional customer service (CS) is not a differentiator anymore but a necessity. The basics of an exceptional customer service lie in your frontline teams’ efforts and their dedication for delivering an amazing customer experience because your team is the face of your direct customer interaction. By helping them feel happy and empowered, you’re simply investing in satisfied and happy clients.
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