Did you know? 80% of customers consider their buying experience as important as the product or service of any business. Moreover, in today?s highly competitive and changing business market, exceptional customer service (CS) is not a differentiator anymore but a necessity. The basics of an exceptional customer service lie in your frontline teams? efforts and their dedication for delivering an amazing customer experience because your team is the face of your direct customer interaction. By helping them feel happy and empowered, you?re simply investing in satisfied and happy clients.
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