Support Services Group

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About Support Services Group

Support Services Group focuses on people, technology, and solutions. Intelligent contact center, back office, and automation solutions are available from us. We are a global, high-touch Omnichannel Outsource Contact Center solution company. Our network architecture is cutting-edge, and our teams are highly skilled.

SSG Launches Emergency Team for Electronics Partner

Support Services Group18 Aug, 2022Business

In 2019, Support Services Group entered into a partnership with a leading home electronics company to provide tech support, order support, and customer care for its line of IoT connected products. SSG delivered on its promises within 60 days, with CSAT at 84% on a target of 80% and the program making steady progress on other KPIs. SSG assisted our client's customer service team in recovering by launching a new program that incorporated virtual learning, teleconferencing, and good old-fashioned collaboration.

Channel Strategy Clears Backlog for Retail Client - SSG

Support Services Group16 Aug, 2022Business

When Covid-19 forced retail stores to close all around the country, contact volume at this fabric and craft online store increased some 400% in April, 2020. The difficult choice to shut off the phones was made rather than make customers wait more than an hour on hold. The recovery strategy was to focus on clearing the backlog of 140,000 emails until stability returned. This resulted in a sudden increase of support interactions and the need to double the size of our team. SSG was able to accommodate the numbers we needed, no questions asked! I don't know how we would have been able to handle these volumes without them. SSG Customer Support Services Outsourcing

Are Career Mentors the Key to a Happy Life? - SSG

Support Services Group15 Aug, 2022Business

Finding a career mentor who can assist you with career development is a great solution to this. Employees who have a mentor are significantly less likely to consider quitting their job, according to a study. For some, having someone to guide them can help them clarify their goals and overcome obstacles. The Support Services Group (SSG) is led by a trusted and experienced global leadership team that is known for setting good examples and serving as mentors to all employees. We have leaders who exemplify the company's culture and values, se

Best Interview Questions and Answers for Job Candidates

Support Services Group12 Aug, 2022Business

Both online and in-person interviews typically last no less than 30 minutes, with only 7 seconds to make a good first impression. However, according to research, 45 minutes to an hour is the ideal length for job interviews. It gives both parties enough time and flexibility to get to know one another. Support Services Group (SSG) encourages its employees to learn and improve their skills and abilities. We provide excellent opportunities for everyone by offering training and seminars. We guide and assist our employees in becoming the best versions of themselves.

Support Services Group acquires Innovative Vision

Support Services Group11 Aug, 2022Business

Support Services Group (SSG) has expanded into Jamaica and Canada through the acquisition of Innovative Vision, a Toronto-based BPO that caters to high-growth companies specializing in technology and e-commerce brands. Innovative Vision is a marketing technology business process outsourcing firm with offices in Toronto and Kingston, Jamaica. It was founded in 2002 and serves enterprise and start-up clients through an omnichannel approach with a focus on people, process, and technology. Support Services Group (SSG) is a global, high-touch Omnichannel Outsource Contact Center solution company offering tailored support across many industries. The company operates 27 contact center and work-from-home hubs across the U.S., Canada, Latin America, Europe, and Asia and has 9,500 employees. By providing the right People, Technology and Solutions, Support Services Group delivers unparalleled customer experience that drives brand loyalty.

Support Services Group Joins PDMI East 2022

Support Services Group10 Aug, 2022Business

PDMI East is a conference that showcases the best networking and educational opportunities for you, a performance-driven marketing leader interested in direct-to-consumer media, technology, and commerce. SSG is looking forward to attending the event, attending educational sessions, and learning more about performance-driven marketing in the direct-to-consumer media, technology, and commerce spaces. The Performance-Driven Marketing Institute (PDMI) is a non-profit 501(c)6 trade association dedicated to promoting, protecting, and advancing the careers of performance-driven and direct-to-consumer marketing professionals. Membership in the PDMI allows marketers and suppliers alike to demonstrate industry vision and connect with like-minded partners.

An Overview of the Different Types of BPO Jobs

Support Services Group09 Aug, 2022Business

Businesses continue to consider outsourcing services from business process outsourcing (BPO) firms for two main reasons: to save money and free up resources to focus on their core business. They gain access to the expertise and financial benefits that outsourcing services provide. The BPO industry can provide not only a diverse range of services to its clients, but also a diverse range of job opportunities to applicants. With the growing number of BPO companies around the world, it is critical to select one that is a good fit for you and your skills. We at Support Services Group (SSG) strive to make our employees happy. We treat everyone fairly and make it a point to show our employees that we care about their professional development. We appreciate their efforts and encourage them to do better.

Online Interview Tips That Will Land You a Job

Support Services Group05 Aug, 2022Business

This setup may be nerve-racking and intimidating for you as a job seeker. Even if the interviewer's questions are likely to be similar to those in a face-to-face interview, this may be overwhelming. You may have to deal with online setup challenges such as background noises, internet issues, and camera usage intricacies. With everyone attempting to adapt to changes and innovations, online job interviews have proven beneficial to both job seekers and employers. It enables applicants to find work from the comfort of their own homes. Candidates interested in working for Support Services Group can apply for jobs online. To assist our applicants in managing their time, we offer a simple and straightforward application process.

Ways on How to Engage Employees Remotely

Support Services Group04 Aug, 2022Business

One of the challenges that remote work brings is that an organization's employee engagement efforts are put on hold. It can be difficult to track employee productivity and keep them involved in company affairs or activities without face-to-face interaction. This type of work arrangement would necessitate a significant amount of management effort to keep employees engaged, even if they were working from a different location. Working remotely can benefit employees, but it can also present challenges to a team. That is why, even when working remotely, it is critical to keep all employees engaged. Support Services Group strives to maintain positive relationships with its employees. We keep them informed and involved in all of the plans and projects by reaching out to them on a regular basis.

Work-From-Home Tips for Employees - SSG

Support Services Group03 Aug, 2022Business

With all of the changes and adjustments that have occurred as a result of the pandemic, working from home has become the preferred work setup for the majority of businesses. Although some employees may have been working remotely for some time, others may still be adjusting to this new arrangement. We advocate for a better work-life balance for our employees at Support Services Group. We foster a culture of trust and care by encouraging employees to take breaks and vacations as needed, providing flexible work schedules, and recognizing their efforts.