Sinch Chatlayer

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How will conversational AI transform customer experience?

Sinch Chatlayer27 Apr, 2023Business

Traditional chatbots majorly depended on a script of designated input and output responses, and such responses followed a one-size-fits-all approach. However, however, modern chatbots are capable enough to have natural automated conversations with customers and answer their specific queries. An AI bot conversation feels absolutely organic to the customers, and they might not even realize that they are talking to a bot and not an actual human.

Why Conversational Bots Are the Future of communication?

Sinch Chatlayer26 Apr, 2023Business

Chatbots have opened the gateway of seamless customer-business interaction, and are definitely here to stay for the long term. They can interact with customers in a comprehensive, simple, and natural language, and support impeccable customer engagement and interaction. Many customers today even prefer having conversation with an AI than human agents.