How will conversational AI transform customer experience?

Sinch Chatlayer27 Apr, 2023Business

Traditional chatbots majorly depended on a script of designated input and output responses, and such responses followed a one-size-fits-all approach. However, however, modern chatbots are capable enough to have natural automated conversations with customers and answer their specific queries. An AI bot conversation feels absolutely organic to the customers, and they might not even realize that they are talking to a bot and not an actual human.