Pointel

Name	:	POINTEL
Website	:	Visit Website
Blog	:	Visit Blog
Social Links	:

About Pointel

Pointel is a global IT services company specializing in contact center solutions, with a strong focus on enhancing customer experience through the implementation and optimization of Genesys platforms. Established in 1999, Pointel operates through its headquarters in Edison, New Jersey, USA, and its Indian subsidiary, Pointel Solutions India Private Limited, based in Chennai, Tamil Nadu

How Genesys cloud CMS audit and alert helps for contact center?

Pointel02 Dec, 2025Technology

Pointel Genesys Cloud CMS Audit and Alert provides detailed reports, including the user who made the change, the date and time of the change, and both the current and previous values. It allows restoration of changes at each parameter/KVP level or the entire application to a specific point in time. Ad hoc reports can also be generated on demand to gain better insights into the changes made. With Genesys Cloud CMS Audit and Genesys Cloud CMS Alert, you can set up notification alerts for critical objects in your business.

Best Configuration Management Solution for Genesys cloud contact centers

Pointel21 May, 2025Technology

Pointel Configuration Management Solution (CMS) is easy to use, thin-client application which provides you with complete control over your Genesys configuration environment. Your contact center undergoes several configuration changes on a daily basis. These changes are inevitable yet necessary to support your customers, improve the overall performance of your business and stay competitive in this ever-changing marketplace.