How Genesys cloud CMS audit and alert helps for contact center?
Pointel02 Dec, 2025Technology
Pointel Genesys Cloud CMS Audit and Alert provides detailed reports, including the user who made the change, the date and time of the change, and both the current and previous values. It allows restoration of changes at each parameter/KVP level or the entire application to a specific point in time. Ad hoc reports can also be generated on demand to gain better insights into the changes made. With Genesys Cloud CMS Audit and Genesys Cloud CMS Alert, you can set up notification alerts for critical objects in your business.
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