Zach Holmes

Name	:	Zach Holmes
Website	:	Visit Website
Blog	:	Visit Blog
Social Links	:

About Zach Holmes

Paylode is a B2B SaaS platform that helps telecom and wireless companies increase customer engagement, retention, and lifetime value through branded perks and reward-driven experiences. Our plug-and-play solution allows companies to offer loyalty programs similar to T-Mobile Tuesdays — but fully white-labeled, live in days, and optimized for telecom. Key Differentiators / Unique Value Proposition (USP) White-labeled rewards platform built specifically for telecom Perks marketplace with exclusive, pre-negotiated offers Action-based rewards (e.g., "Add a line → unlock perks") No competing brand presence, unlike traditional affiliate portals Fully embeddable into existing mobile apps, portals, emails, and onboarding flows Low IT lift, low code required — can launch in under a week

How telecom brands can slash churn without slashing prices

Zach Holmes05 Jul, 2025Technology

Most telecom loyalty programs still rely on flat rewards: everyone gets the same points, or the same Friday perk. But one-size-fits-all is outdated—and expensive. Why give a high-value reward to a low-engaged prepaid user who’s likely to churn tomorrow? Why not offer a better incentive to a high-ARPU subscriber nearing renewal?

How telecom brands can slash churn without slashing prices

Zach Holmes13 Jun, 2025Other

The U.S. telecom industry is experiencing a churn problem. With aggressive offers from MVNOs, bundled Wi-Fi deals, and mobile plans offering free devices, switching providers is easier than ever. And customers are taking advantage. Monthly churn rates average 1.8% for postpaid plans and over 4% for prepaid customers. Let’s put that in perspective. A telecom provider with 100,000 customers losing 2% monthly churns 24,000 customers annually. At $50 average monthly revenue per user (ARPU), that’s $14.4M in lost revenue every year. Worse, acquiring a new customer can cost $300–$450, turning churn into a double hit: lost income and high replacement costs.