Qdegrees Services

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About Qdegrees Services

QDegrees Services, we are a business consulting and product innovation company. We empower our clients to enhance customer satisfaction and loyalty by leveraging the customer experience. Our vision is "to make customer experience simple yet effective by innovative CX models, utilizing the power of digitization and human intelligence��

Uncovering 7 Benefits of Mystery Shopping for Your Business

Qdegrees Services10 Jun, 2024Business

Mystery shopping is a way to get your store audited from a customer's point of view, and it's been in practice for many decades. So, you can estimate that it is a beneficial practice. But today, it has evolved and become more powerful in giving insights not only about you but also about your competitors. However, many businesses remain unaware of the benefits that Mystery shopping brings. Auditing the efficiency of the staff to find potential issues in the business can help retail businesses in many ways. But to ensure you understand the power of it for your business, here are the seven most important benefits.

7 Tips to Boost Quality Scores in Your Contact Center

Qdegrees Services27 May, 2024Technology

Does your customer support team struggle to satisfy callers? Improving quality is the solution. Monitor all contact channels, assign a quality leader, share real-time performance data, use good software like QAViews, learn from excellent call examples, reward top agents, and make a clear plan to boost quality scores and keep customers happy.

Understanding the Flow of Mystery Shopping

Qdegrees Services27 May, 2024Business

Ever wondered how your store truly fares from a customer's lens? Mystery shopping unveils the reality. Trained shoppers meticulously evaluate every aspect - from accessibility and branding to staff etiquette and checkout process - providing an unbiased assessment. The detailed report highlights strengths, flaws, and areas ripe for improvement, empowering businesses to elevate the customer experience.

Market Research Strategies for New Product Launch

Qdegrees Services13 May, 2024Business

Market research provides crucial insights to reduce risks when launching new products. Key strategies include analyzing market size, identifying the target audience, assessing market challenges, conducting competitor analysis, finding areas of opportunity, and developing a go-to-market strategy. Systematic market research greatly improves the chances of new product success.

A Detailed Guide to Quantitative Market Research

Qdegrees Services13 May, 2024Business

Quantitative market research uses structured data collection methods like surveys and polls to understand customer needs, develop products, identify market opportunities, analyze brand perception, and study competitors. It allows businesses to make informed decisions rather than relying on guesswork. In 2024, AI and generative AI are expected to enhance quantitative research capabilities.

Decoding U&A Studies: Market Research Roadmap

Qdegrees Services13 May, 2024Business

Usage and Attitude (U&A) studies help businesses understand consumer behavior, preferences, and attitudes towards products/services. They provide invaluable insights for product development, marketing strategies, and improving customer satisfaction. Careful survey design, diverse sampling, and mitigating biases are crucial for reliable and actionable U&A study findings.

Effective Survey Questions for Assessing Customer Experience

Qdegrees Services06 May, 2024Business

Customers are vital for any brand's existence, akin to blood for the body. Just as blood circulates, customers should stay and return. New customers are crucial, but without spending power, their arrival is futile. Unfortunately, 71% abandon brands due to poor service. To cultivate loyalty, prioritize customer feedback surveys. Listening is the cornerstone of crafting a truly customer-centric brand experience.

Role of Sentiment Analysis in Elevating Net Promoter Score

Qdegrees Services29 Apr, 2024Business

With the growing popularity of the Internet and social platforms, what else has grown proportionally are opinions and feedback. But today, the opinions and feedback are not limited to social platforms as businesses have also recognized their power in building brands. Yes, these play an important role in many ways, including the NPS survey. This research method of quantifying customer satisfaction and loyalty can be made more deep-diving by adding a technique called sentiment analysis. So, let's look at how sentiment analysis and NPS are related and how they help businesses better understand their customers by analyzing their emotional text inputs.

Difference Between Qualitative and Quantitative Market Research

Qdegrees Services24 Apr, 2024Business

This article highlights the variance between qualitative and quantitative market research methods, explaining how qualitative focuses on understanding consumer behavior through open-ended questions, while quantitative relies on numerical data analysis. It helps clarify their distinct roles in market analysis.

What Is eNPS? - Steps to Get a Good eNPS Score

Qdegrees Services17 Apr, 2024Business

Employee Net Promoter Score is a metric to measure employee satisfaction and loyalty. It is inspired by Net Promoter Score, a globally recognized metric for measuring customer satisfaction and loyalty. eNPS has a very simple format, which is one of the reasons why it is so popular. It assesses the satisfaction of your staff by asking questions like "How likely are you to recommend us to your friends and family?" But there?s a lot more to know about this metric, like how a good eNPS is scored, its significance, and how to calculate it. So, let's dive in to learn the answers to these questions with today's blog.