Hodusoft

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About Hodusoft

HoduSoft is well-known for being cost-effective and the best VoIP software provider that in turn make your business successful. With a dedicated approach towards developing world-class products, HoduSoft has emerged as a leading business VoIP software provider. With a wide array of products, HoduSoft also ensures best returns on technological investments. Having a decade long experience in the VoIP industry, founders of HoduSoft have decided to come up with various innovative products for communication.

What is Call Center Software? - Types, Benefits, Features and more

Hodusoft13 Mar, 2023Technology

The advent of the telephone made it easier for businesses to communicate with customers in real time. That marked the beginning of ‘call centers.’ But with changing times and a rapidly evolving digital landscape, traditional telephones and switched networks aren’t adequate to handle a torrent of incoming calls or make a massive volume of outgoing calls suitable for a professional call center. This is where call center software allows businesses to provide quick, effective, and trustworthy customer service as well as manage multiple customer communication channels such as phone, SMS, instant messaging, live chat, email, and social media.

A Detailed Guide to Public Switched Telephone Network (PSTN)

Hodusoft02 Nov, 2022Technology

Do you know the first commercial telephone service in the world began in Hamilton, Ontario, Canada on June 20, 1877? This service was based on the patent Alexander Graham Bell received in 1876. On 10th March 1976, Bell spoke the first words via a telephone. And, these words were, “Mr. Watson, come here, I want to see you”.

7 Solid Reasons To Use Multi-Tenant IP PBX System for Your Business

Hodusoft31 Oct, 2022News

Unified Communications is becoming more and more important in reshaping the modern business landscape. The global market share of unified communications solutions is expected to witness a whopping growth of 18% CAGR between 2022 and 2030. Multi-tenant IP PBX software is an intrinsic aspect of the new-age business communications solution. It facilitates internal communication for distributed teams across different locations.

Omnichannel Contact Center: A Beginner’s Guide to Scale Up

Hodusoft28 Apr, 2022Technology

Customer service is still mainly carried out through phone and email at many contact centers. Although these channels remain important, an omnichannel contact center enables businesses to provide customers with the best support digitally. If you have been thinking about investing in a virtual contact center software that allows omnichannel communication, here is what you must know.

HoduSoft Witnesses Overwhelming Response to UC Product Suite at CP Expo

Hodusoft21 Apr, 2022Business

Technology is evolving every minute, every second. The global exposure provided through Channel Partner Conference & Event, Las Vegas led partners to connect with technology suppliers. The HodoSoft Leadership was overjoyed to be a part of this colossal networking event and meet 300+ technology channels and numerous partners. With the MSP summit as the cherry on the huge cake, we were glad to be a part of emerging trends & solutions in the technology world.

Understanding Customer Service Experience Outcomes Through Data

Hodusoft14 Apr, 2022Technology

The customer-first approach is gaining importance for businesses in every industry. Today, 73% of people have confessed that customer service experience is one of the top determinators for their purchasing decisions. Consequently, the customer service and contact centers are evolving rapidly with the latest technologies– cloud, artificial intelligence, and business intelligence platforms to facilitate businesses with a better understanding of the customer service experience. Data plays a significant role in their services as call and contact center software can derive actionable insights from the data collected through thousands of customer interactions every day.

Top 5 Customer Experience Trends to Consider in 2022

Hodusoft06 Apr, 2022Business

In recent years, businesses have realized the impact that customer experience has on the growth of their businesses. To make sure that their companies stick out in the market, they do everything to ensure that their customer experience is optimal. A recent survey by PwC found that 86% of buyers are ready to pay more for better customer experience.

Top 7 Industries Capitalizing on Call Center Software

Hodusoft31 Mar, 2022Computer & Internet

Customer care is the new sales engine for companies now. Coming out of the shadows which harped on the three factors—lowering labor cost, optimizing service, and achieving the right mix of offshoring, customer care has now taken the driver’s seat. Discerning customers favor companies that show that they truly “care”, giving them a competitive edge. There are top industries capitalizing on call center software for better business operation. The digital medium of communication is probably the biggest catalyst to bring customers closer to companies. Now they voice their concerns on social media, which sees an outpouring of sentiments from other customers too. Within minutes a company’s reputation receives blows.

Understanding Where Should your Customer Service Efforts be Focussed

Hodusoft28 Mar, 2022News

In order to achieve business growth and build a credible brand, a business needs to deliver stellar customer service and experiences. In fact, research indicates that a whopping 79% of customers prefer to buy from businesses that care and cloud contact center software helps such type of businesses. We live in a digital age, where people utilize so many channels of communication to reach out to a brand. Businesses are often wondering where to focus when it comes to customer service. Instead of customers reaching out to you, as a business focus on serving your customers on channels they are available and comfortable using

HoduSoft strikes new ties and renews old at Call & Contact Center Expo in Las Vegas

Hodusoft23 Mar, 2022Business

The Call & Contact Center Expo at Las Vegas started with much fanfare, where HoduSoft showcased its innovative unified communications products. The HoduSoft team met, networked and forged new ties while renewing the old ones. The event is one of the world’s premier customer engagement and business intelligence events. The event took place in Las Vegas Convention Center on 16th & 17th March this year.