Anaya Shah

Name	:	Anaya Shah
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About Anaya Shah

I am dedicated to delivering a smooth, hassle-free digital experience! From solving problems and answering questions to ensuring every online interaction is seamless and enjoyable — I am here to support my customers every step of the way. Let's learn the trends and keep us updated.

Ai-driven Quality Monitoring: A Competitive Look At Tools In 2025

Anaya Shah15 Jul, 2025Technology

Quality monitoring in 2025 is defined by the intersection of artificial intelligence and distributed workforces. Organizations are no longer limited by geography or manual oversight. Instead, they are leveraging sophisticated AI models to maintain operational standards, ensure compliance, and drive continuous improvement regardless of their teams' locations.

Edge AI in Banking: Enhancing Compliance and Customer Experience

Anaya Shah15 Jul, 2025Technology

The banking industry is undergoing a quiet revolution driven by the convergence of advanced Artificial Intelligence and edge computing. As regulatory pressures mount and customer expectations soar, financial institutions are turning to Edge AI to simplify operations, streamline compliance, and deliver truly patient-centric services.

7 Must-Have Features in a Future-Ready OCM Platform

Anaya Shah15 Jul, 2025Technology

How do you prepare an organization for change when disruption is the new normal? Digital transformation, hybrid work, AI, and ever‑shifting markets have pushed Organizational Change Management (OCM) from a once‑in‑a‑while project discipline to a continuous capability.

Bringing the Branch to the Screen: The Role of Video Teller Machine Software in Banking

Anaya Shah15 Jul, 2025Technology

Let’s face it, no one likes waiting in line at a bank. Whether it's to open an account, update details, or withdraw cash with some human guidance, traditional banking experiences have been slow, paperwork-heavy, and restricted by rigid 9-to-5 hours. While digital banking has eased things somewhat, there’s still a missing link between the convenience of a screen and the confidence of face-to-face interaction.

Boost CX in BFSI with Tetherfi’s Edge-AI Agent Console

Anaya Shah15 Jul, 2025Technology

Customer experience (CX) is now a strategic priority in the BFSI sector. As digital-native consumers demand faster, more personalized, and frictionless service, financial institutions must rethink how they empower their frontline contact center agents. It is no longer just about completing transactions. Customers now expect emotionally intelligent, humanized interactions at every touchpoint. This level of engagement can only be delivered at scale through a unified, AI-powered desktop experience. When every customer query is resolved with context and accuracy, trust and satisfaction naturally follow.

Digital banking: Be a part of the future - Tetherfi

Anaya Shah13 May, 2025Technology

Do you know some of the advantages of working from home? 47% of those who work from home say that they’re very satisfied with how they live and work. The stress level of people working from home has reduced tremendously, according to various surveys.

Safe Banking from Anywhere and Anytime - Tetherfi

Anaya Shah13 May, 2025Technology

The history of online banking started at an electric radio store. The first bank ever to offer online banking was in Tennessee in The United Bank of America. It provided customers with a specialized device that could be fitted to home computers. From this to making online cashless transactions across the globe, we all have seen the digital revolution.

The Rise of Work-from-Anywhere in Financial Services - Is Your Contact Center Ready

Anaya Shah13 May, 2025Technology

The financial services industry is no stranger to digital disruption—but the seismic shift to remote and hybrid work has tested even the most tech-savvy firms. Especially in contact centers, where customer experience, data security, and productivity sit at the heart of operations.

Compliance-First Social Customer Service - A BFSI Imperative

Anaya Shah13 May, 2025Technology

For the BFSI sector, engaging on public platforms isn’t as straightforward as it seems. As expectations grow and compliance requirements tighten, delivering meaningful service through social channels has become less of an option and more of a necessity. But doing it right, especially in finance, is where things get interesting.

The Rise of Conversational AI in BFSI - Enhancing Customer Experience with Intelligence - Posteezy

Anaya Shah13 May, 2025Technology

The BFSI industry has traditionally relied on manual processes and rigid systems to manage customer queries. Whether checking account details, renewing a policy, or applying for a loan, customers are often routed through multiple layers before getting help.