Salesforce CTI integration

360 Sms App17 Dec, 2022Business

To place and receive calls and advance deals, use Computer Telephony Integration (CTI) to access an integrated dialer from any record. Salesforce Native APP for 360 SMS. You can manage users with DND (Do Not Disturb) opt-outs in Salesforce using 360 CTI if they don't want to receive calls. The CTI will automatically skip the numbers and records that have chosen not to receive unsolicited calls if an agent is bulk dialing.