Introduction to Salesforce Agent Script: Build Predictable AI Agents

Ayan Insights22 Dec, 2025Education

As artificial intelligence becomes central to business automation and customer engagement, one challenge stands out: how do you keep AI agents predictable and aligned with your processes? Relying solely on large language models (LLMs) can lead to inconsistent behavior, making it hard to enforce business rules. Agent Script solves this problem. It’s a declarative scripting language in Salesforce Agentforce that gives you precise control over how your agents think, respond, and act. Instead of leaving everything to an LLM, Agent Script lets you define clear logic, structured workflows, and topic transitions – ensuring your agents behave consistently and deliver reliable outcomes.