How can Global Capability Centers reshape today to reinvent tomorrow

Ernst & Young08 Mar, 2022Technology

In the post-pandemic world, Global Capability Centers (GCCs) have played a pivotal role in enabling organizational resilience by being at the forefront of driving innovation and operational efficiency for their parent organizations. GCCs have further taken responsibility for end-to-end product development, encompassing various technology stacks, user experience and compliance for consumer facing products. According to EY?s GCC (Global Capability Center) Pulse survey 2021, 74% of GCCs are acting as global hubs for digital skills and delivery. Most GCCs see themselves as an incubation engine with structured ideation processes that help generate, assess, and pilot new ideas. 68% of the GCCs in the survey are operationalizing their organization?s digital strategies by providing scale.