Are Insurers Leveraging Bots to Boost Workforce Productivity?

Simplesolve17 Jul, 2021Technology

Not all bots are chatbots. A bot is a computer application designed to automatically perform repetitive or logic-based tasks and a chatbot is the same thing but with the focus as simulated conversation. Insurance bots hold the promise of easing the complexity of insurance transactions. Over the next decade, bot technology (including chatbots) will play a bigger role across the insurance value chain.