What is a Customer Complaint? How to handle it effectively?

Cquest17 Jun, 2021Computer & Internet

A customer complaint is the declaration of disappointment or negative feedback on a product or service when it fails to meet the ability promised by its provider. The vital aspect of every business is its clients. For greater success, businesses need more satisfied clients. And the best way to obtain new clients and maintain the existing ones is by providing them with satisfactory service. But how to understand whether your customers are happy or unhappy? A customer complaint emphasizes a problem that might be related to an organization’s product, employees or internal processes, and by hearing these problems directly from customers, an organization can investigate and improve to avoid additional complaints in the future.