What is Incident Management? Purpose, Process and Resolution Plan

Cquest17 Jun, 2021Computer & Internet

Incident management is a set of procedures and actions taken to rectify crucial incidents and respond. It could include steps such as identification and communication of incidents, tools used, assigning responsibilities, and setting down steps or actions taken to solve the incident. Incident management processes are used across functions in an organization to centralize all incident data, near misses, safety observations, and perform an investigation and implement corrective actions.