Why to look for a multifaceted Zendesk alternative for your business?

Jillross25 Nov, 2019Technology

A top-tier customer care service solution, Zendesk has been ruling the roost for quite some time. But with customer service needs branching out to the sectors like telecommunications and healthcare, the charm of Zendesk appears to fade away and an organization dealing in these sectors surely needs the best Zendesk alternative, which encompasses all salient features of an ideal customer care service platform. Why? Because a single overlooked complaint, a minor unanswered query can deliver a big blow to your brand. While looking for an alternative, pick a SaaS solution which can bring automation in customer care process as well as put on table not just helpdesk software but also the whole gamut of solutions centered around enhancing customer experience like live chat management, knowledge base management, ticketing solutions, case management, social media management et. al.