Why should your service team consider using Salesforce CTI integration?

360 Degree Cloud17 Dec, 2022Business

Even with numerous digital solutions available, the customer service teams of different companies still prefer to use traditional telephony systems to be in touch with customers. But when there are technologies like Salesforce CTI integration, telephony systems can be beneficial in connecting with customers and resolving their issues. Conducting CTI integration with Salesforce can offer customer service agents lots of features that could help improve first-call resolution. They can actively connect with more customers with their information just in front of their eyes.