Why Call Centres Need Agentic AI? All You Need To Know
Lindsay Neilsen14 Jul, 2025Technology
Call centres need Agentic AI to enhance efficiency, personalize interactions, and reduce agent workload. Unlike traditional bots, Agentic AI can make decisions, learn from context, and act autonomously. It boosts customer satisfaction with faster, smarter responses while cutting operational costs. Ideal for complex queries, it supports agents in real-time, ensuring consistent service quality and scalability across industries.
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