A Grievance Management Portal is essential in a school to ensure that every concern—whether from students or parents—is heard and addressed promptly. Schools in Jharkhand, like ODM Sapphire Global School, have a grievance management portal called Happiness Help Desk, which is dedicated to addressing grievances from parents and students within 48 working hours. This transparent system promotes effective communication, empowers stakeholders to express concerns confidently, and fosters a supportive environment that strengthens trust and enhances student well-being.