More than 150,000 businesses use Salesforce, a SaaS-based CRM solution, to maintain relationships with customers and drive growth, and many of which are small and medium-sized businesses. Once a startup itself, Salesforce leapt up by providing solutions for small business needs, and even today, when some of the biggest businesses across the world have hooked on to Salesforce, itâ€™s small and medium enterprises (SMEs) that take the predominant seat. This is majorly because Salesforce continues to care for what helped them get off the ground and become what it is today - a billion dollar company with 19.6% CRM share.