What is Intent Chaining

Smartbots14 Oct, 2020Travel

While fulfilling an intent, a chatbot might need some extra information from the user, for which it might need to shift to another (coherent) intent, get the desired result, and restart executing the previous intent from where it left off. The key idea here is to maintain the state of the bot where it needs to be while switching between intents. This is called Intent Chaining.