What is Customer Experience Management (CXM) � SurveySensum
Surveysensum19 Jan, 2022Technology
What is Customer Experience Management (CXM)? The system of marketing tactics, technologies, and processes that concentrate on customer engagement, satisfaction, and experience is called Customer Experience Management. It is only by knowing the needs of customers can you create and deliver incredible experiences. And how can you achieve it? By listening to your customers across all touchpoints on all channels, analyzing their feedback, and acting on it! But there is one common question that always confuses people! What is the difference between CRM and CXM?
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