What is Assisted Video KYC?

Akhil Sharma25 Aug, 2025Business

Assisted Video KYC is a customers verification process where a live agent interacts with the user over a secure video call. In this process, the agents helps the customers through the entire process. It confirms compliance with regulatory norms and minimizes the chances of errors and fraud. How does it work: 1. In this process, the customer schedules or initiates a secure video call through the bank or financial institution’s platform. 2. A trained agent joins the call to verify the customer’s identity in real time. 3. The agents asks the customer to display their government-issued ID, and sometimes a secondary document. 4. The agent asks questions of the customer to confirm liveness.