Using Sentiment Analysis to Improve the Conversational User Experience

Vinay Kumar25 Aug, 2021Technology

Want your chatbots to understand user emotions and carry out more human-like conversations? If yes, read on to know about sentiment analysis and how it helps improve the conversational user experience. The same study anticipates a significant surge in automated customer service programs as companies move to embrace artificial intelligence (AI) and predicts that in industries, which manage a large volume of human interaction, 75-90% of queries will be dealt with by chatbots, resulting in cost savings of up to $0.70 per interaction.