Use of WhatsApp in the insurance sector: A brief insight

Aclmobile22 Nov, 2022Computer & Internet

As the competition level in the insurance sector keeps increasing, insurance companies are facing difficulties in attracting and retaining customers due to extended wait times. The insurance industry has to handle millions of queries about claims to process, policy terms and conditions, account updates, premium payments, and more, on a daily basis. Delivering a satisfactory customer experience becomes difficult in this situation, as a customer support team can only cater to limited queries at a time.