Understanding Service Calls and Content Details in SAP Business One

Praxis Info Solutions12 Dec, 2022Business

Customer service statistics released by Salesforce revealed that customers are four times more likely to leave a brand if they face any service-related problem instead of product or price. About 67% of customers are even willing to pay more to receive improved service from companies. Another study found that 91% of unsatisfied customers are likely to leave the brand without complaining. Customer service is an essential part of acquiring and retaining your customers. As the leading ERP solution for small businesses, SAP Business One enables you to improve the efficiency of your customer service calls using the phone.