Technology applications used to perform loan servicing functions for students were originally built on legacy platforms. For instance, mainframes used 4th Generation Languages (4GL) like Key and Netron, which generated the COBOL code. Today, most of these code generators are being retired. For the CIO / CBO, these platforms pose multiple challenges including: lack of scalability, high cost of product changes, and inability to provide customer insights which result in a loss of customers and brand reputation due to poor customer servicing.