The Role of Hotel Software Technology in the Post-COVID World
Prior to COVID-19, human touch was a key factor for a pleasant hotel guest experience. Face-to-face interactions with hotel staff weren?t something to fear but worth looking forward to, especially in terms of concierge services. They were necessary in order to exceed the expectations of the guests and inspire loyalty in them. In the post-COVID world, people still expect human interaction in hotels, but contactless services have come to the fore. From check-in and check-out to payment and many other benefits, contactless technology helps minimize interaction and reduce/eliminate physical touch points.
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