The Impact of Automated Outbound Calling on Customer Engagement and Satisfaction

Elnorabunton916 May, 2023Technology

In call centers, automation has demonstrated a considerable reduction in agents? effort during outbound calling and a measurably higher level of customer happiness. As businesses strive for greater productivity, cost control, and improved customer service, call center automation is anticipated to play a more significant role. Here, you will learn about the impact of automated outbound calling on customer engagement and satisfaction.