Testing AI Receptionist Before Full Launch

Lindsay Neilsen24 Sep, 2025Technology

Before fully launching an AI receptionist, thorough testing ensures reliability, accuracy, and a seamless user experience. Simulations of real customer interactions help identify gaps in speech recognition, intent detection, and response quality. Usability trials confirm the AI can handle scheduling, inquiries, and call routing efficiently. Continuous feedback from test users allows refinement, reducing errors and improving tone. This process ensures the AI receptionist is polished, dependable, and ready for public use.