Technical Support � Puducherry
Thomas Lawrence23 Apr, 2024Technology
Requirements Bachelor?s degree in Computer Science, Information Technology, or related field preferred. Proven experience in technical support, help desk, or customer service roles, preferably in a technology-driven environment. Strong technical aptitude and troubleshooting skills with the ability to quickly diagnose and resolve technical issues. Excellent communication and interpersonal skills, with the ability to effectively interact with customers of varying technical expertise. Proficiency in operating systems (Windows, macOS, Linux), productivity software (Microsoft Office, G Suite), and collaboration tools (Slack, Microsoft Teams). Familiarity with networking concepts, protocols (TCP/IP, DNS, DHCP), and network troubleshooting tools. Experience with ticketing systems, CRM platforms, and remote support tools (e.g., TeamViewer, Remote Desktop Connection).
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