Streamline Your Business Communication & Enhance Agents Productivity with Call Latching Solution

Divyajain0812 Jun, 2023Business

The term "call latching process" describes a call that a business places to its clients for more information about business services. When a client receives a call, the company's pre-recorded voice file (OBD) is played, and if the client wants to communicate with an agent, the client must press their respective digit on the phone. Thus, calls are connected without any delays.