What are MSSP Challenges? Managed security service providers (MSSPs) are IT service businesses that specialize in providing security-as-a-service offerings for their customers. A big challenge in delivering comprehensive security services to multiple clients is, how do you manage the myriad of alerts coming from and ticket management systems utilized by these multiple clients? MSSPs need a centralized system that enables them to simplify multi-customer management and efficient alert management processes. MSSP Operations with AlertFusion MSSP Solution AlertFusion allows you to leverage multi-tenancy to centralize alerts and processes from multiple customers or teams into a single solution. Centralizing alert capture from phone calls, emails and tools such as SIEM, SOAR and ITSM. AlertFusion provides seamless integration of information from multiple customers into a singular platform, while still enabling each customer to be managed individually.