SHL Call Center Hiring Solution Increases Customer Satisfaction

Fintec Buzz16 Sep, 2020Business

Find the Elusive ‘Wow Factor’ in Call Center Agents Using SHL’s Science and AI-Driven Platform As the world faces all-time high unemployment rates and businesses experience a surge in job applications, call center leaders face an even greater challenge to quickly identify high-performing agents. Hiring the best talent is pivotal to the business in order to deliver high quality service to customers, and over 76% of call center leaders rank “improving the customer experience” as their top business priority.