ServiceNow CSM
Aelumconsulting31 Mar, 2023Technology
ServiceNow CSM can help you enhance customer service quality. Still, you need to involve a combination of strategies. In order to improve the quality of customer service management, businesses need to invest in Training and empowering their customer service representatives, Fostering a customer-centric culture, Using technology to enhance service delivery, Collecting and acting on customer feedback, Measuring customer satisfaction, Providing personalized service, and Rewarding excellent customer service.
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