Self-Service Tools Help Businesses Help Themselves - Wipro

Harry1210 Feb, 2022Technology

Richard King, the Sales Head of a retail giant, had a review in two hours and his report was nowhere complete. The reason: His team?s increasing dependence on the IT department for data and report generation, which was delaying the process. For a while now, Richard was looking to compare the organization?s delivery cycle to industry standards by defining and monitoring Key Performance Indicator (KPI). He had sought the IT team?s assistance to help him do the comparison. However, it was over two weeks and he was still waiting.