Quality Service Management to Optimize Decision Making - Wipro

Harry1204 Jan, 2022Technology

When it comes to things you can do online, the world is your oyster. Over the past decade, we have witnessed the dramatic emergence of the online channel. Amongst industries, retailers have capitalized on this the most - one can purchase almost any everyday item such as clothes, electronics, software products, or even food at the click of a button. But what about IT services like Quality Assurance (QA)? Can these be productized and sold online as well? Careful analysis of the market reveals that that there is indeed a business need today that supports this case. However, one would think that to deliver QA-as-a-service, the existing e-tailing/ecommerce models would need to be customized or tweaked to a high degree