Efficiency and security are critical to observability and IT service management (ITSM) in the digital era. Passwordless authentication is revolutionizing how businesses carry out these crucial functions by providing a seamless yet incredibly safe approach to access management. The integration of these technologies is essential for enhancing cybersecurity and streamlining processes in increasingly complex IT systems. IT systems evolve with businesses, which frequently makes managing users, resources, and sensitive data more difficult. Passwordless authentication resolves these issues, guaranteeing strong security and efficient procedures.