The key influencers of the market include the rising need for better customer experience (as emotional connection also plays a key role along with customer satisfaction), the increasing need for a human touch in digital communications (chatbots), and challenges in language context and facial recognition. As per Delvens market analysis report, the global Emotion Detection and Recognition Market is anticipated to reach USD 19.8 billion in 2021 growing at a CAGR of 11.7% during the forecasting period, 2021-2028.
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