NovelVox introduces Mitel Agent Desktop and Wallboard for an Experiential CX

Novelvox16 Jun, 2021Technology

Customer Experience (CX) is undergoing numerous transformations as customer's expectation from the brand are evolving. Today, 80% of customers prefer brands that offer personalized experiences, whereas over 60% hate to be on hold for a long time. Both the percentages illustrate what customers look forward to from businesses. Analyzing the customers' behavior, NovelVox, the pioneer in contact center solutions, launched Mitel Agent Desktop and Wallboard to meet the expectations.