Telecom Expense Management (TEM) is an approach of managing all telecommunication service expenses such as voice, data and wireless with a combination of software tools and manual auditing. In managing all these services and related processes, its main goal is to minimize costs and maximize process efficiency. For a small company, it can be as simple as checking over your phone bill every month to make sure you are not billed for services you do not want. For larger companies, it is a more formal program to optimize spending on telecom services. Most of the attention goes to bill auditing and getting refunds for billing errors, but an effective TEM program can do more than that.
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