NICE RPA Fuels Smarter Automation Discovery
Aitechpark01 Sep, 2021Technology
Introducing precision automation discovery and a cloud-optimized platform, innovative capabilities accelerate RPA deployment success and boost customer experience NICE (Nasdaq: NICE) today announced the latest edition of its robotic process automation (RPA) solution with advanced AI capabilities that fast-track achieving organizational and employee goals, The innovative features enable organizations to benefit even more from smarter process recommendations that are deeply customized to support their objectives. Real-time behavioral guidance enables NEVA (NICE Employee Virtual Attendant) to guide agents towards more rapidly increasing first contact resolution (FCR) and customer satisfaction.
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