Music for Call Centres

Legismusic07 Oct, 2025Entertainment

Music in call centres shapes agent well-being and customer perception. It reduces stress, improves focus, and makes wait times feel shorter. Popular songs involve expensive licensing and legal risks, but royalty-free music offers affordable, flexible, and lawful use. Carefully chosen instrumental tracks reflecting brand tone—used on-hold, in queues, internal spaces—can enhance professionalism, customer satisfaction, and operational environment.