Modernizing POS System For O&G Supermajor - Wipro Case Study

Harry1213 Apr, 2022Technology

The automotive service industry is in a transformative phase. However, there are barriers that prevented the expansion of customer offerings. The inability to track store-level information resulted in lost business and several factors were creating inefficiencies in recovery from franchisees. On the other hand, the point of sale (POS) experience for customers needed to be improved and made efficient, seamless, accurate and consistent. It was the quality of this experience that primarily drove customer loyalty and the ability to cross sell and upsell.