When running a business, customer responsiveness and availability is essential. Repeat business and new prospects are the lifeblood of your company. Missing a phone call can cause loss of revenue and potential damage to your reputation. Therefore, always maintain a close eye on the calls you receive, but an even closer eye on the calls that you don?t receive or have missed. Do you have enough capacity to process your current demand? If not, then where is the bottleneck? Is it with your service provider or with you? Let?s take a look at a few of the potential impacts on your business, and how a consultation with your telecoms provider could help move you in the right direction.