Mapping the Insurance Customer Life Cycle Framework with Personalized Video Interactivity use cases

Vspagy29 Aug, 2023Computer & Internet

VSPAGY Personalized Video Interactivity AI enabled SaaS platform is being used across customer journeys for the insurance industry. The platform has been successful in improving customer engagement with the insurance companies across the customer lifecycle framework. In this article we attempt to understand the customer journey with an insurance customer lifecycle framework and map it with the various use cases for engaging with the customer. We also map some of the use cases that the insurance industry uses to engage with their agents.