Make Money or Keep Customers � Which is Your Goal? - C-Suite Network

Iamsaipriya1213 Jun, 2023Business

Have you ever noticed that as an organization gets larger, there is a tendency for it to focus more and more on overhead and profit, and less and less on customer acquisition, and even less on customer retention? Steve Digioia, my friend and customer service colleague, asked me the natural follow-up question to this one